FAQ

Frequently asked questions

The 5 most frequently asked questions

by consumers and entrepreneurs. Don't want to wait too long and get answers right away?

Once logged in, go to "My Reviews" to find all the feedback you've submitted. From there, you can edit or remove any review at any time. Changes take effect immediately and will be updated on the company's page.

Reviews are usually published within seconds of submission. If yours isn't showing up, it may have been flagged for violating our community guidelines (e.g. inappropriate language or missing authentication). Also check whether you logged in or registered after submitting your review — this step is required for publication.

No. Companies cannot simply delete reviews they dislike. A review is only removed if it clearly violates our guidelines — such as offensive content, demonstrably false claims, or spam. This decision is made exclusively by the Trustado team.

For consumers, Trustado is completely free: read reviews, compare companies, and share your own experience at no cost. Registering and claiming a company profile is also free.

You can sort and filter reviews by rating, date, or relevance. This helps you quickly find experiences that match what matters most to you.

Search for your company on Trustado and click "Claim profile." After a short verification of your ownership, you'll gain access to your profile dashboard — where you can update business details, respond to reviews, and present your brand professionally. All free of charge.

Yes. You can publicly respond to reviews, thank customers for positive feedback, and address concerns professionally. This shows that your company values transparency and customer satisfaction.

Yes. Creating and claiming your company profile is completely free. Trustado is free for both consumers and companies — there are no paid plans.

Positive reviews and an active company profile increase trust and visibility. Many customers check reviews before making decisions, so a strong presence on Trustado can directly influence conversions.

A Trustado profile helps you build credibility through authentic customer feedback. It increases transparency, strengthens your online reputation, and allows potential customers to choose your business with confidence.

Consumer

You can sort and filter reviews by rating, date, or relevance. This helps you quickly find experiences that match what matters most to you.

Yes. If your experience changes or you want to update your feedback, you can edit your review anytime from your account.

Yes. You can update or add a new review if you’ve had multiple experiences with the same company over time.

You can choose how your name appears. Trustado gives you control over your privacy while still ensuring transparency and credibility.

Most reviews appear shortly after submission. In some cases, reviews may be briefly checked to ensure they follow our community guidelines.

Yes. Companies can publicly reply to reviews. This allows open communication and often helps resolve questions or concerns directly.

Share your honest experience, what went well, and what could be improved. Clear and balanced feedback helps other consumers make better decisions.

High ratings can be a strong indicator of customer satisfaction. Reading multiple reviews gives you a clearer picture of consistency and service quality.

Our team reviews reported content carefully. If a review violates our guidelines, appropriate action will be taken to keep the platform fair and trustworthy.

Checking reviews beforehand helps you avoid bad experiences, discover trusted companies, and make smarter purchasing decisions with confidence.

Entrepreneur

Yes. Creating and claiming your company profile is free. This allows you to manage your presence and respond to customer feedback without any initial cost.

After claiming your profile, you will go through a simple verification process to confirm ownership. This ensures that only authorized representatives can manage a business profile.

Yes. You are encouraged to invite customers to share their experiences. Honest feedback helps build trust and gives potential clients a realistic impression of your services.

Your profile automatically showcases your latest and most relevant reviews. Strong positive feedback helps strengthen your reputation and influence new customers.

Deliver consistent quality and great customer service, then encourage satisfied customers to share their experience. Responding professionally to all reviews also improves public perception.

Yes. You will receive notifications when new reviews are posted so you can respond quickly and stay engaged with your customers.

Absolutely. You can update business details, descriptions, and contact information whenever needed to keep your profile accurate and professional.

Engaging with feedback shows that your company listens and cares. This transparency builds trust and often positively influences potential customers.

A well-maintained profile with authentic reviews increases your credibility and can strengthen your overall online presence, making it easier for customers to discover and trust your brand.

Trustado focuses on transparency, authenticity, and constructive dialogue between companies and customers. Our goal is to create a fair and trustworthy environment that benefits both sides.

FAQ

The 5 most frequently asked questions

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Entrepreneur

Entrepreneur

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